Dept/ Agency: Administration/Office of the Business Administrator Action: (X) Ratifying (X) Authorizing ( ) Amending Type of Service: Professional Services Contract Purpose: Maintenance, support and upgrade services for the Integrated Customer Relationship Management (CRM) and Work Order management proprietary software customized for the City of Newark Non-Emergency 4311 Call Center Entity Name: Qscend Technologies, Inc. Entity Address: 231 Bank Street, Waterbury, CT 06702 Grant Amount: Not to exceed $25,000.00 Funding Source: City of Newark Budget/ Office of Management and Budget Contract Period: April 1, 2011 through March 31, 2012 with an option to renew for an additional one (1) year Contract Basis: ( ) Bid ( ) State Vendor (X) Prof. Ser. ( ) EUS ( ) Fair & Open (X) No Reportable Contributions ( ) RFP ( ) RFQ ( ) Private Sale ( ) Grant ( ) Sub-recipient ( ) n/a Additional Information: Partial certification $20,000.00